How Can We Help You?
For Owners
Booking Process
How to book a boat and manage your reservations.
Payments
Payment methods, security, and refund policies.
Cancellations
Rules and procedures for canceling a booking.
Safety
Safety guidelines and what to expect onboard.
Insurance
Coverage details and renter responsibilities.
Onboard Experience
What to bring, amenities, and tips for a great trip.
How do I create an account?
Go to BoatRental.com, click Log In / Sign Up, and register with your email (or Facebook/Google). Choose “I want to rent my property,” then verify your email to activate the profile.
How do I start a new listing?
Once logged in, hover over your profile icon and select Add New Listing (or click List Your Boat on the homepage—if you aren’t signed in, you’ll be asked to do that first).
What boat details should I enter?
Give your boat a memorable title, add its city or marina, and write a clear description covering size, type, capacity, and key features. Upload bright, high-resolution photos (drag to reorder; double-click to set the featured shot) and, if you like, drop in a video ID or virtual-tour iframe. Finish by adding specs such as length, year, engine, and passenger limit.
How do I set pricing and fees?
Enter a base nightly or hourly rate, then add any of the following as needed:
- Weekend price (Fri–Sun)
- Long-stay discounts (7-night / 14-night)
- Extra-guest fee
- Cleaning fee
- City/tourist tax (flat or %)
- Refundable security deposit
- Early-bird discount for bookings made well in advance
Need special holiday or regatta rates? Use the calendar’s Price Adjustments tool.
How do I control availability and booking rules?
Open the calendar to mark dates as available or booked and to import iCal links from other sites. Set a minimum-night requirement and, if you wish, restrict check-in/check-out to certain weekdays (handy for weekly charters).
What’s the difference between Custom Enquiries and Self-Service Booking?
- Custom Enquiries let renters request off-calendar dates or bespoke quotes—great for events or multi-day voyages.
- Self-Service shows live availability and fixed pricing so guests can book instantly.
You can enable only one mode per listing.
What policies and house rules should I add?
Select a cancellation policy, state your fuel rules, and toggle smoking, pets, parties, and child-friendly options. Use Other Rules for specifics such as “No shoes on deck” or “Return with full fuel tank.”
How do I publish my listing?
Preview to check photos, text, and prices, then click Publish. Our team reviews safety items and insurance, typically within 24-48 hours. If we need more info, you’ll see a note in My Listings. Once approved, the status switches to Published, and renters can start booking.
How do I manage bookings and messages?
Each enquiry or booking opens an in-app message thread that looks just like the screen above. At the very top, you’ll see a counter (for example, “You have 33 unread messages”) so you always know if something new has come in. The grey header line shows:
- From: the guest’s username
- Subject: automatically generated from the first message
- Date: time-stamp of the latest reply
- × icon: closes the thread and returns you to the Inbox list
The white panel beneath holds the message itself—here, a system note saying the guest has requested a booking.
To answer, type in the Reply box (the placeholder already says “Re: Message from <guest>”), then click Send Reply. Your response is delivered instantly in-app and by email to both the guest and you, keeping the whole conversation in one place.
Key points to remember
- Every boat has its own thread, so you’ll never mix up bookings.
- The unread-message count resets as soon as you open or send a reply.
- You and the renter can continue chatting here right up to (and during) the trip—perfect for sharing dock directions, last-minute weather checks, or photos.
Need help? Click the Support tab in the side menu to bring an admin into the same thread without starting a separate conversation.
How do I review or issue an invoice for a booking?
Open the pending request and you’ll see the Invoice panel (like the screen above). At the top are quick-action buttons—Issue Invoice, Reject Booking Request, or Contact Client—plus the booking status (e.g., Pending), dates, and guest count.
What’s inside the invoice?
A cost breakdown appears on the left:
Line item | What it covers |
Subtotal | Base rent for the selected nights (weekend surcharges or long-stay discounts are already applied). |
Cleaning fee / City fee | Any fixed extras you set in the listing. |
Security Deposit | Refundable amount returned after checkout. |
Below the table you’ll see the math in plain English:
- Guest Pays – grand total the renter is charged.
- Reservation Fee Required – deposit the guest must pay now to confirm.
- Balance Owed – what remains, due before the trip starts.
- You Earn – your payout after the platform deducts its commission and passes taxes through to you.
Service Fee & Taxes – itemised so you know exactly what was withheld.
Can I add extras or discounts?
Yes. On the right, type an expense name and amount (fuel, skipper, late checkout, etc.) or a discount value, then click add. The summary updates instantly so both you and the guest see the new total.
How do I finalise it?
Once the figures look correct, hit Send Invoice. The guest receives a notification and can pay directly from their dashboard. If you need to decline the booking instead, choose Reject Booking Request; to ask questions first, tap Contact Client to open the message thread.
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